Return & Refund Policy
In the unlikely event that you don't love your purchase from Woolhub Export, don't worry. We offer a very friendly refund, exchange, and return policy.
Notify us within 3 days of receipt of the order via email at email@example.com or call us on +91 9718643344 Monday to Friday 10 am to 6 pm India Time. We will send you a return email confirmation, post which, all you need to do is ship the unused product to us (at the shipping address mentioned below) in its original packaging along with the invoice and all labels/ trimmings intact. The return shipping and any duties/ taxes arising due to return shipment are to be borne by the customer.
For ready-to-ship non-tailored garments i.e. sarees, shawls, and dupattas, we offer you exchange without any deduction. In case you want a money refund and, we will refund the money to your credit card/ PayPal account or bank account after deducting a restocking fee of 5% to cover us for payment and order processing charges. Refund is offered in the currency of purchase ( the currency in which you paid us).
All return shipments must be sent by the customer via a trackable courier service like UPS, FedEx, DHL, or Aramex. We do not accept return shipments via ordinary post or postage services that do not provide online tracking to the doorstep.
Return Shipping Address: Please write our complete warehouse address on the packet along with the phone number. Preferably put a tamper-proof packing on the shipping box:
Prema Natural Fur Private Limited
New Ashok Nagar, New Delhi -110096
Customer Care No: +91- 9718643344
Be sure to retain the proof of dispatch (issued by your courier service provider).